Seaton Gateway Theatre are the data controller(s) of your personal information and we are registered as such. We are committed to protecting your privacy and will only use your personal information in accordance with the Data Protection Act 1998, General Data Protection Regulation and Privacy & Electronic Communications Regulations.

Our Privacy statement lets you know about our policy for the collection and use of information about you and your transactions with us. It tells you what to expect when Seaton Gateway Theatre collects personal information. It applies to information we collect about:

  • visitors to our websites
  • people who use our services
  • job applicants and our current and former volunteers and employees

We keep our privacy statement under regular review. You are advised to visit this page periodically in order to keep up to date with any changes. By continuing to use our services you will be deemed to have accepted such changes. This privacy statement was last updated on 16 April 2020.

The services and links of our website

Our Website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Links to other websites

This privacy statement does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on other websites you visit.

Visitors to our website

When someone visits we collect standard internet log information and details of visitor behaviour patterns. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. We will make it clear when we collect personal information and will explain what we intend to do with it.

Automatic Collection of Information

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Seaton Gateway Theatre cookies are only used to identify the customer, not to identify any specific customer traits. We do not automatically log personal data nor do we link information automatically logged by other means with personal data about specific individuals. We do automatically log user’s IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics which the business uses to
evaluate the use of the site. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

Google Analytics

We use Google Analytics, a service which gives us useful (anonymous) data about how people use the site. It tells us information such as what search  terms people use to find us, which pages are popular, what type of browsers people are using, and so on.  At no point does it collect any data that can personally identify you. You can learn more about Google Analytics by reading their privacy policy. Many sites use Google Analytics, but if you don’t want to be tracked, you can opt-out here

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services.  The personal information we collect may include:

  • Your full name and title
  • Postal address, email address and phone number

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations. We do not collect or use personal data for any purpose other than the specific services. If we wish to use your personal data for a new purpose, we will offer you the means to consent to this new purpose.

Disclosure and Visitor Choice

We do not disclose your personal data to other organisations.


All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors’ personal data. We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law, other regulation or for funding purposes.

When you place an order

When you make a booking direct with us, we will ask you to provide information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process your order. We may use the information to contact you in relation to the service. You may not opt out of Service-related emails.


Data security is of great importance to Seaton Gateway Theatre and in order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

If password access is required for certain parts of the website, you are responsible for keeping this password secure and confidential. We endeavour to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the website.

All our staff, volunteers and any third parties hired to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.

We will inform you if a breach occurs and that we consider your data exposure to be a risk to you and your rights.

How we deal with online payments

Seaton Gateway Theatre ticketing system utilises a payment gateway provided by Stripe that provides a highly secure payment method process. You can learn more about Stripe by reading their privacy policy. No card or banking details are stored at any stage of the process on Seaton Gateway Theatres computer systems. When buying through our site, you can be sure that you are completely protected. Should you purchase tickets by phone or in person no details of your credit card are stored or kept by Seaton Gateway Theatre.

Signing up for our email circulation

Subscribing to email newsletters and other marketing communications is optional. You do not need to subscribe to marketing from us when you book tickets, donate or use any other of our services. If you do sign up for our e-newsletter we will use the details to keep you informed about The Gateway’s news, offers, events, activities and appeals. You can unsubscribe from our mailing list at any time.

Devices detected by our Wi-Fi service at Seaton Gateway Theatre

Wi-Fi access is available throughout The Gateway building via the wifi network. If you access The Gateways wifi network or if you have Wi-Fi enabled on your smartphone, tablet or another internet-enabled device, your device can still be detected by the Wi-Fi service. We will not link the anonymous device data with any other personal data that identifies you individually without your express permission. You are advised that the Internet is not a secure medium. The Gateway will use reasonable endeavors to keep your information confidential. Internal procedures cover the storage access and disclosure of your information. The Gateway will not sell or pass your information on to any third parties without first obtaining your consent. You are advised to log out after completing any online transactions.

Job and Volunteering Applicants

If you apply to work or volunteer at The Gateway, we will use the information you supply to us to process your application. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from Disclosure Scotland or the Disclosure and Barring Service, we will not do so without informing you beforehand. Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, after which it will be destroyed unless you have asked us to destroy it earlier or allowed us to retain it for longer by written request.

Your rights

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested). You have the right to:

  • Ask for a copy of the information that we hold about you;
  • Correct and update your information;
  • Withdraw your consent (where we rely on it);
  • Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
  • Have a copy of the information in an intelligible form.
  • Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;

You can exercise the above rights and/or manage your information by contacting
If you have an enquiry or concern about our privacy policy, please contact us.


The Gateway building has a CCTV system in operation.